Effective Date: January, 2023
The purpose of the Services is to give you a better way to understand and manage your electricity consumption. By creating an account with us and installing our hardware solutions (the “Hardware”) in your home or work place, you will be able to access and analyze your electricity usage data via the Services. In order for us to provide you with the Services, you need to feed data into our systems.
- Information we Collect
We collect information about you, including information that may identify you, directly or indirectly, if you choose to share it with us. We receive detailed information about your electricity consumption when you have installed the Hardware and connected it to the Services. We also collect information about how you use the Services. There are several additional instances when you may share information about yourself and your activities with us. For example:
a. Account, Profile, Activity, and Use Information
We collect basic account information, such as your name and email address, which helps secure and provide you with access to the Services.
Profile, activity and use information is collected when you use the Services.
We use your contact information so we can (i) respond to your support requests and comments, (ii) reach out to you with important information related to your use of the Services, and (iii) contact you as otherwise permitted or required by law.
b. Appliances and Devices
We collect information from devices you use to connect to the Services. If you elect to use such of the Services that allow you to analyze items like electricity usage and price data, and other similar data, in a granular format, including, but not limited to, such data that is made available on a “per device” or “per appliance” basis, or such data that displays electricity usage for discrete periods of time, you shall be deemed to have consented to our collection of the relevant data and performance of the relevant analysis.
c. Third-Party Accounts
We may allow you to sign up and log in to the Services using accounts you create with third-party products and services, such as Apple, Facebook, or Google (collectively, “Third-Party Accounts”). If you access the Services with Third-Party Accounts, we may collect information that you have agreed to make available, including your name and email address. This information is collected by the Third-Party Account provider and is provided to us under their privacy policies. You can generally control the information that we receive from these sources using the privacy controls in your Third-Party Account. In addition, you are able to edit such information collected by us from a Third Party Account when you use the Services.
d. Technical Information
- How we use Information
We use the information we collect and receive as described below.
a. To provide the Services
We use the information we collect and receive to provide the Services, including providing you with the ability to analyze and manage your electricity usage.
b. To protect you and the Services
We use the information we collect to protect users, enforce our Terms of Service, and promote safety.
c. To improve our Services
We also use the information we collect to analyze, develop and improve the Services. To do this, we may use third-party analytics providers to gain insights into how our Services are used and to help us improve the Services.
d. To communicate with you
We use the information we collect to provide support in response to your requests and comments.
We may also use the information we collect to market and promote the Services, activities and events. This includes marketing and push communications, where you have not opted out of receiving such messages and notifications.
e. Aggregate Information
We do not sell your personal information. We may aggregate the anonymized information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples of the type of information we may aggregate include information about equipment, usage, demographics, and performance. We may use, sell, license, and share this aggregated information with third parties for research, business or other purposes. Please visit your privacy controls if you object to our using your information for these purposes.
- How Information is Shared
In addition to sharing aggregated data about our users as described above, we also share personal information in accordance with your preferences, as needed to run our business and provide the Services, and where required for legal purposes, as set forth below. In the event that you have consented to our sharing your personal information with third parties, you shall have no recourse against us with regard to any acts or omissions of such third parties with respect to your personal information.
a. Service Providers
We may share your information with third parties who provide services to us such as supporting, improving, promoting, and securing the Services. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, so that we or they may promote the Services or display information that maybe relevant to your interests on the Services or other websites or services.
b. Your Sharing of Information
The Services allow you to share information with selected third parties, including family and friends. You should always use caution when sharing information with third parties. All such third party sharing is at your own risk.
c. Affiliates and Acquirors of our Business or Assets
d. Legal Requirements
We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to prevent or detect violations of our Terms of Service.
- How We Protect Information
We take several measures to safeguard the collection, transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity. The Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information. The Services are registered with site identification authorities so that your browser can confirm our identity before any personal information is sent. In addition, we rely on secure servers hosted by our cloud computing partners to protect this information using advanced firewall technology.
- Managing Your Settings
a. Privacy Controls
We offer users the ability to change their privacy settings in its apps.
b. Adjust Notification Preferences
We allow you to manage the notifications you receive via your device.
c. Updating Account Information
You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please contact us via the Website.
d. Deleting Information and Accounts and Downloading Your Data
You can delete your account or download your data. If you need help in this regard, please contact us via the Website.
After you make a deletion request, we permanently and irreversibly delete your personal data from our systems, including backups. Once deleted, your data, including your account, and activities cannot be reinstated. Notwithstanding the foregoing, we may retain information where deletion requests are made to comply with the law.
- Our Legal Bases
as necessary to provide the Services and fulfill our obligations pursuant to the Terms of Service;
where you have consented to the processing;
where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims; and
where necessary for the purposes of our legitimate interests, such as our interests in protecting our users and our commercial interests in ensuring the sustainability of the Services.
The Services are operated from within the European Union (the “Territories”). If you are located outside the Territories and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the Territories, as it is necessary to provide the Services and perform the Terms of Service.
- Retention of Information
© 2023 Stopgap AB